T’s & C’s
Custom Order Payment & Cancellation Policy
All custom orders require a non-refundable deposit of 50% of the total order cost to initiate production. Submission of this deposit constitutes a binding commitment to proceed with the order as specified. Once the deposit has been received, the order cannot be canceled for any reason.
Due to the personalized nature of custom orders, materials are purchased and labor is allocated immediately upon receipt of the deposit. As such, all payments made are non-refundable.
Any requested modifications to order quantity after the deposit has been received may result in a revision of pricing. Reductions in quantity may void previously applied volume discounts, which can increase the per-item cost and overall balance due.
By submitting a deposit, the customer acknowledges and agrees to these terms.